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Frequently Asked Questions

Here you can find some frequently asked questions, if you are still unsure please contact us and one of our friendly staff will be happy to help with your query.

 

Where do I add my card message and deliver date for my order?

Card messages and deliver dates can be typed into the textbox at the bottom of your My Cart page. This is done before you process your order payment. Delivery address is completed during the checkout process.

 

Can I make a custom order?

Yes, If you give us a call with your special requirements on 078558189 we can take your order over the phone phone. Please contact us 24hrs before delivery time is needed.

 

Does More Than Flowers do Weddings?

Yes We Do! We have a very experienced team of florists to create the perfect flowers for your perfect day.

 

Do More Than Flowers ship overseas?

Yes, using our service through Interflora, we can send flowers internationally. Please phone us with your order. Shipping cost is $26.00 internationally.

 

When will my delivery arrive?

We use an urgent delivery courier, and generally you will expect your order between 3-4 hours from payment.For more information check out our delivery information page.

 

Will my bouquet be like the picture?

For the most part yes, but due to seasonal availability, some flowers may be substituted.

 

What happens if the recipient isn’t home?

If the recipient isn’t home when a courier tries to make delivery, the courier will first try to call them if a phone number has been provided. If we can’t get touch with the recipient, the courier will leave it in a safe sheltered spot, under cover if they are able to do so.

 

Do you deliver on weekends?

We are open 9am - 2pm on Saturday to make deliveries. We do not deliver Sunday. If you place your order on Sunday we will fulfill it the following Monday. (please note we are closed public holidays). Please see our delivery page for more information.

 

How long will my flowers last?

It does vary due to different conditions, if they are kept well watered and out of direct sunlight,/heat pump/air conditioning etc you should expect your flowers to last at least 5 days, we will guarantee this.

 

Are the credit card details I submit secure?

The payment systems we use are fully secured and confidential. If you place your order over the phone we do not store your credit card information. 

 

Can i use my Gift Card in-store?

Yes, Please provide a printed version of your gift card for proof of purchase.